Shipping, Exchanges & Returns
At Luly Yang, every creation reflects our commitment to exceptional design, craftsmanship, and personal service. From Couture and Bridal to Ready to Wear and Accessories, each piece is thoughtfully prepared with the attention to detail that defines the Luly Yang experience.
We want you to feel confident in every purchase. The following Shipping, Exchanges & Returns guidelines have been created to provide a clear and seamless experience before and after your purchase.
Shipping
Please allow approximately 2 to 3 business days for in stock merchandise to be prepared for shipment.
United States
Complimentary standard domestic shipping is available on:
• Ready to Wear and Accessories orders of $500 or more
• Custom Orders of $2,000 or more
Shipping thresholds are calculated before sales tax. Shipping is available to all 50 U.S. states and Puerto Rico.
International Shipping
Complimentary standard international shipping is available on Ready to Wear, Accessories, and Custom Orders of $2,000 or more.
International shipping is currently available to Canada, Mexico, the United Kingdom, European Union countries, Japan, Taiwan, the Philippines, New Zealand, and Australia.
Duties, taxes, customs charges, and other applicable import fees are the responsibility of the recipient and may be calculated at checkout or payable upon delivery, depending on the destination.
Oversized items, specialty packaging, expedited delivery, or special handling may incur additional charges.
Ready to Wear
Regular priced Ready to Wear merchandise may be returned or exchanged within 14 calendar days of purchase or delivery.
To be eligible, merchandise must be:
• Unworn, unused, unwashed, and unaltered
• In its original condition
• Returned with all original tags attached
• Accompanied by the original receipt or proof of purchase
If a receipt is unavailable, please provide your full name and contact information so our team may attempt to locate the original purchase.
Approved refunds will be issued to the original method of payment after the merchandise has been received and inspected.
Accessories
Regular priced Accessories may be returned or exchanged within 14 calendar days of purchase or delivery provided they are unused, in their original condition, and returned with all original tags and packaging.
For hygiene reasons, the following items are final sale:
• Face masks
• Eye masks
• Earrings
• Hair accessories that have been worn or opened
• Personal care and beauty products
Couture, Bridal & Custom Designs
All Couture, Bridal, Bespoke, Made to Measure, Custom Designed, and Customized garments are final sale and are not eligible for return or exchange.
These pieces are created specifically for each client and are subject to the terms and conditions outlined in the applicable Purchase Agreement.
Our team is pleased to assist throughout the process with fit consultations, alterations, and styling to help ensure your Luly Yang piece is beautifully tailored to you. Additional alteration charges may apply.
Sale Merchandise
All sale, promotional, sample sale, clearance, and discontinued merchandise is final sale and is not eligible for return, exchange, or refund.
Exchanges
To request an exchange for an eligible item, please contact Client Services at couture@lulyyang.com within 7 calendar days of delivery.
Merchandise must meet all return eligibility requirements. Exchanges are subject to availability and will be processed after the original merchandise has been received and inspected.
Returns by Mail
All returns require prior authorization from Client Services.
To initiate a return, please email couture@lulyyang.com with your order details, proof of purchase, and reason for return. Merchandise sent without prior authorization may be returned to the sender.
Once authorized, merchandise must be shipped within 7 calendar days.
We recommend using an insured and trackable shipping service. Luly Yang is not responsible for merchandise lost or damaged during return transit.
Clients are responsible for return shipping costs and original shipping charges unless the merchandise was received damaged, defective, or an incorrect item was shipped.
Original shipping charges, customs duties, and import fees are nonrefundable except where otherwise required by applicable law.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact Client Services within 5 calendar days of delivery at couture@lulyyang.com.
Please include:
• Your order number
• Photographs of the merchandise
• Photographs of the shipping box and packaging
• A brief description of the issue
Our team will review your request promptly. If approved, Luly Yang will provide a prepaid return shipping label and arrange for an appropriate replacement, exchange, or refund.
International Returns
International orders are generally final sales.
If an exception is approved, the client is responsible for all return shipping costs, customs duties, taxes, and applicable import fees.
Refunds
Once eligible returned merchandise has been received and inspected, approved refunds will be issued to the original method of payment within 7 to 10 business days.
Processing times may vary depending on the financial institution. You will receive an email confirmation once your refund has been processed.
Gift Cards
Gift cards are non-refundable and may not be redeemed for cash except where required by applicable law.
Gift cards may be redeemed for eligible merchandise and services at participating Luly Yang locations and on lulyyang.com, where applicable.
Client Services
Our Client Services team is pleased to assist with questions regarding your purchase, shipping, sizing, fit, styling, exchanges, or returns.
For personal assistance, please contact us at couture@lulyyang.com. We look forward to assisting you.